Information is key, even in the esthetician-world!
On the same line of thought, having detailed information about each of your clients will allow you to customize treatments and improve your services.To provide your customer with the best, you must interview your clients and build a profile before their waxing procedure. So if you want to crack the client consultation code, We at Biosoft have got you covered!
What's the information you should seek?
Here are some of the most important things you should get to know during a client consultation:
It is a no-brainer that you need to collect the clients’ personal information such as the clients’ name, contact details, age, and anything more that you would need.
Medical and Health history.
Ask the client if he/she has been taking any medication, including acne medication, blood thinners, and more. Some medications can make a potential client unsuitable for waxing, this is why you need to ask them their medical and health history.
Skin type and skin conditions.
What is the client's skin type? It is important to note the skin type of the client and if the client is not clear about his/her skin type it is essential to help the client by verifying skin type.
Ask if he/she suffers or has suffered any skin conditions? This must be noted to provide the client with products that will suit the clients’ skin, and also avoid any unwanted procedure in case the clients’ skin conditions do not permit a waxing procedure.
Skin-care routine and Hair Removal History.
The clients’ skin-care routine must be noted, in regards to the products that they use, if they followed a certain routine before the waxing procedure? What is the clients’ post-wax routine like? Is it the client's first time waxing? Has the client tried other hair removal methods before? Does the client have any wax preference? Why is it so important to ask clients these questions? The answer is plain and simple, newbies need a more detailed introduction to waxing than experienced and regular clients also after understanding their routine you can provide the proper guidance if needed.
How to carry out a client consultation?
Get the client comfortable and then ask questions.
Firstly, you need to get the client to feel comfortable and at ease. Give the client confidence that you are dedicated to giving them a fantastic service and ask questions and don’t forget to keep a record of their answers. Also, always check they have no more questions.
Analyze and make recommendations.
After recording the clients’ information, make sure to analyze it and come down to a solution to give your client. With the data provided, you can also plan and decide which products and procedures will be beneficial for your client. Don't be afraid or shy to recommend extra services to the customer if you think they would prefer it or would opt for it.
What is the importance and benefits of Client Consultation?
Client consultation shows the clients that you care. When they know you care, it builds client loyalty. It protects you and the client from any mishap. Above all, the perfect time to sell products and treatments is during a client consultation. Make sure you are asking a lot of questions (but not too many or too personal) before waxing or even before you start any treatment on any client!
Besides inculcating a proper client consultation before a waxing treatment, using the best products will guarantee a luxurious service. But why look anywhere else for the best products when you have us? We at BIOSOFT offer a wide range of premium Italian waxing solutions that have a distinct blend of nature’s goodness and scientific research. You can grab our products from https://biosoftonline.com/product/