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Frequently Ask Questions For Professionals

What is the ideal hair length one must have to get waxed?

A good length is between 1/4-1/2 inch long. This is normally 3 weeks of hair growth.

Is there anything client should do to prepare for waxing so that he/she is comfortable?

Yes. If they are waxing for the first time it is recommended to take counter pain relief tablet at least 30 minutes before their service. For a female client, try to schedule their waxing service the first 2 weeks after their cycle. The sensitivity level is a lot less during this time. Avoid caffeine, as this can stimulate, making the skin more sensitive and may increase redness after waxing.

Can waxing services be done on a pregnant women?

Yes. Waxing can be done on a pregnant women, it’s just that she might be a little more sensitive than usual, but there is no harm to her or that soon to be precious baby.

Many clients shave between wax appointments. What advice should be given to them?

As a therapist, we should highly discourage shaving in between! Waxing slows down and reduces hair growth. Hair also grows out much thinner, thus making it easier to remove and less painful when getting waxed. Shaving just one time in between will invalidate all that is gained from waxing and can further irritate follicles, which can cause ingrown hair.

What’s the big deal about “Double-Dipping”?

Double-Dipping is a common practice in many unethical salons. To cut costs, one dips used waxing sticks repeatedly. This contaminates the entire wax container! Waxing sticks are dipped into wax, applied to the client once and should then be immediately discarded. Whatever service you are providing, you should be proud to say……..”WE NEVER DOUBLE DIP OUR STICKS!”

Are there any age restrictions on waxing?

If the client is under the age of 18, their parent must sign a consent form.

What are the things clients should be aware of post waxing?

The client should be aware that the skin may be red for up to 24 hours and tender for up to a couple of days. This all depends on your skin’s sensitivity. The wax we use is designed for sensitive skin, therefore most people experience very little redness and irritation. We advise taking Ibuprofen to decrease inflammation and skin sensitivity.

Many clients come to get their waxing done when they have a sunburnt skin assuming that waxing would remove the darkness caused by sunburns and give a lighter skin tone.Is it advisable?

No. One should never opt for a waxing service if they are sunburned. Waxing is a form of exfoliation and the very top layer of the skin could pull off or “lift” which is painful and can result in scabbing. It is advisable to wait for the skin to calm down and heal naturally and then you can do waxing

What preventive measures should be recommended for ingrown hairs?

Ingrown hairs are thin hairs that cannot push through the skin resulting in inflammation. The best way to prevent is to gently exfoliate 2-3 times a week. We have a variety of products available including body scrubs and body polish to help minimize this condition.

What are the advices clients should opt for aftercare?

Their skin may be sensitive following their waxing service. Any red bumps or irritation should subside within a few hours. Avoid sun exposure/tanning, hot baths/hot tubs, heavy lotions, and exfoliation for 48 hours following your service.

How often can a waxing service be recommended?

This varies depending on area of body being waxed and individual hair growth, however, on average we recommend waxing every 4 weeks for best results.

How to tackle the problem of ingrown hairs? Because no matter how correctly you perform the service from applying the wax in right direction to pulling the strip in the right direction to perfect stretching, clients still do complain about ingrown hair.

Ingrown hairs are thin hairs that cannot come out of the skin.

  • Definitely when the wax is not applied in the right direction and the strip is not pulled in the right direction there is a problem of ingrown hair.
  • When the hair follicle is not removed and another hair starts growing in the hair bulb, there is a problem of ingrown. This depends on individuals Hair Growth Cycle.
  • It is also related to skin as the process of shedding of the outermost keratinized layer of the skin known as desquamation is slow in some people. So a thick layer of dead cells is formed not allowing the hair to push through the skin. These are the reasons one can have an ingrown hair and the best way to tackle ingrown hair is by exfoliating the skin.

What is waxing?

Waxing is a popular depilatory method where hair is removed from the roots for longer lasting results.

How does waxing work?

Wax is applied to the skin and clings to the hairs. When wax is removed, the hairs are stuck to the wax, leaving your skin smooth. Hair regrowth becomes softer and results last longer than other forms of hair removal.

How long does waxing keep the skin hair free?

Waxing can keep the skin hair free for up to 2-3 weeks; however results can vary with each person due to different hair types and how frequently you wax.

Is shower recommended before waxing?

No, always avoid waxing immediately after a shower or hot bath. The warm water will open your pores but it will also soften your skin making it more likely to bruise or become irritated when waxed. Wait an hour or two before commencing your waxing treatment.

Does waxing hurt?

The amount of discomfort experienced when waxing depends on the individual. Waxing offers an affordable way to keep skin smooth for longer periods than shaving so you don’t have to wax as often. A tingling sensation can be felt immediately after waxing, this is the tiny nerve endings in your hair follicles reacting to the removal of the hair, and this will pass in seconds. After regular waxing the discomfort lessens because the hair follicle becomes weaker. However if you are new to waxing you may experience more discomfort but as they say, no pain, no gain!

Client needs waxing on some areas of her face. Can it be done if she have just had a facial?

If she had done a basic facial treatment: YES it can be done. If she had done a special facial including AHA, BHA peel, microdermabrasion or other deep treatment, then she needs to wait 10 days to receive a waxing service. Also check with doctor to ensure its ok.

Is Pre gel necessary before waxing?

Yes. Before doing a liposoluble wax it is very necessary to prepare the skin for waxing. And to prepare the skin, Pre-Gel is very necessary as it balances the pH of the skin, removes excess moisture, dirt, oil and pollution from the skin.

No hair is being removed while waxing, what is going wrong?

There are few reasons for this:

  • If the client have not exfoliated the skin the day prior the first few attempts will really only be removing all the dead skin rather than grabbing the hair.
  • Ensure your skin is clean and free from sweat, oils and moisturizers so the wax can adhere to the hairs.
  • Your hairs might also be too short for the wax to grab, try waiting a few days to let your hairs grow a bit longer.

How do I know my wax is the right working temperature?

Wax is at an ideal consistency and temperature when it resembles honey and glides easily over your skin. After heating your wax, test it on the inside of your wrist before use. The wax should not be uncomfortably hot on your skin. If it feels too hot, leave it cool for a couple of minutes and test again on your wrist. If wax is not spreading easily and has a stringy texture, it is too cool and will need a bit more heating time.

How long does the wax take to melt?

When using your Biosoft Wax Heater we recommend waiting an approximate 20-30 minutes using the highest temperature setting. Once the wax has reached a full liquid form you must lower the temperature on your heater to a low mid-level setting.

Why is the wax too stretchy?

Fundamental mistakes during the heating process can cause your wax to heat at the wrong temperature setting. Heating your wax at the wrong temperature setting can lead to your wax being too stretchy. Excessive heating can also lead to wax being too stretchy. We recommend turning up the temperature on your professional wax heater until the whole wax has reached a honey-like consistency.

Can we mix the wax?

Mixing the wax is not recommended. We should not mix different formulas as each wax performs differently and mixing multiple variations of the wax can lead to the product not performing the same. Also there are chances of reaction.


What is the difference between a liposoluble wax and a hydrosolule wax?

Hydrosoluble is water-based wax. This is the old school traditional wax which requires a high temperature to melt. And liposoluble wax is the one with oil base and flavours that requires a low temperature to melt and are formulated keeping in mind the different skin types and conditions

What are liposoluble waxes?

Liposoluble wax is oil based wax with flavours that requires a low temperature to melt and are formulated keeping in mind the different skin types and conditions The different Liposoluble Waxes are formulated for each skin and hair type in order to allow a gentle hair removal effectively eliminating unwanted hair.

How to recommend a flavor to a client?

The different flavour have different effect on the hair and skin. For ex – for a sensitive skin there is a different wax, for a dry and oily there is a different wax. Also the hair and skin gets affected by a lot of reasons, so it is important to know about the skin condition before the waxing service. Therefore always do a consultation with your client before the service and based on their skin type recommend a flavour

What is the benefit Liposoluble wax?

Liposoluble wax is swift, painless and no hair is left behind. It is suitable for all skin types and is highly recommended for sensitive skin. It leaves the skin soft and nourished because the wax is organic and pre-wax and post-wax oils are applied. Also it is applied in a very low temperature giving you a relaxing waxing experience.

What are the different types of waxes?

There are 2 types of wax, the soft wax and the hard wax. Soft wax is the one which requires the strip and hard wax is the stripless wax, also called as peelable wax. In soft wax, there is Hydrosoluble and Liposoluble waxes.

Why doesn’t my wax wash off with water?

Liposoluble waxes are made from resins, which are an oil based product. This means you need an After Waxing Oil to dissolve the wax if you want to remove it from your skin. Another wax that is Hydrosoluble that are water/sugar based, can be washed off with water.


What is peelable wax?

Peelable waxes also called as hard wax is the one that is done without strip. It itself works as a strip. They are particularly suitable for hair removal of bikini, underarm or facial. Their elasticity allows them to be used also on the legs. This type of wax works at a temperature lower, so it is more comfortable to the application.

Benefits of peelable wax?

It requires a very low temperature, so doesn’t feel hot on skin and is very comfortable in application. It is very beneficial for sensitive skin. Prevents irritation and redness.

Which wax would you recommend to do a facial wax?

For a facial wax, I would recommend a Peel-Off wax as it requires a low operating temperature when being applied, so as to avoid any sort of discomfort and burns

The peelable wax breaks off in pieces when I try to remove it, why does this happen?

This will happen when the wax cools down too much on your skin. For peelable waxes, it’s best to wait until the wax it touch dry, this will only take 20-30 seconds. The wax must still be flexible when you remove it. Also if the wax is applied in a very thin layer it will break, so always apply a peelable wax in thick layer.


How is Biosoft’s Micriowave wax different from other waxes?

Microwave wax by Biosoft is a revolutionary and premium solution to ALL waxing needs. It's special HD titanium formula makes for a smooth and thin application on the skin and effectively gets rid of ingrown hair completely.

How to use Microwave wax?

Open the lid and place the container in a microwave. The wax will easily be heated up in a microwave and will be ready to use in just 3 minutes


Sometimes while waxing the strip tears off? Why does this happen?

There are different kinds of strips available in the market. This usually happens when you use a wrong type of strip like synthetic strips that doesn’t adhere the wax. Cotton based, non-woven strips are recommended for a good grip.

Does strip makes a difference in waxing?

Yes, it does. A good non-woven cotton based strip makes a good difference because it grabs the hair firmly and has more adherence to wax which gives better results as it removes the hairs from the root.

What are non-woven strips?

Non-woven strips are made from staple fibre and long fibres, bonded together by chemical, mechanical, heat or solvent treatment. Made from non-woven, high-quality material, these strips leaves no residue, material does not stretch or tear, ensuring a precise and clean waxing service, can be used on all depilatory systems.


What is a Paraffin wax?

Paraffin wax is a soft, solid wax. It's made from saturated hydrocarbons. It's often used in skin-softening salon and spa treatments on the hands, cuticles, and feets. It can also be used to provide pain relief to sore joints and muscles.

What are the benefits of Paraffin Wax?

The wax is a natural emollient, helping make skin supple and soft. When applied to the skin, it adds moisture and continues to boost the moisture levels of the skin. It can also help open pores and remove dead skin cells. That may help make the skin look fresher and feel smoother. Also it lightens and tightens the skin.

What does Paraffin wax do?

A paraffin wax hydrates the skin. It lightens and tightens the skin. It also creates a sort of barrier on your skin that helps retain the oils that your body naturally produces. Paraffin wax also soothes and softens calluses on hands and feet and heals dry cracked skin, especially on heels.


What is Roll-on wax?

A roll-on is a cartridge that contains soft wax, the same that you get in wax cans. It is a newer form of waxing that has wax inside a cartridge that you heat and then simply roll onto the skin. These roll-on versions of waxes do not create as much mess.

What are the benefits of Roll-on wax?

Requires very less time for waxing. It is very hygienic. It helps prevent redness, irritation and premature hair growth. Effectively removes of dead Skin and tanning. Also with Roll-on there is no trouble of double dipping and spilling the wax.

How is roll on wax better than ordinary wax?

The ordinary wax hair removal technique involves melting the wax in pots and then placing it onto the skin. A newer form of waxing is the roll-on wax that places the wax inside a cartridge that you heat and then simply roll onto the skin. These roll-on versions of waxes do not create as much mess, is very hygienic and is the quickest method of waxing and there are no extra bowls to clean up afterward.